Interview customers every day, not every quarter.
For product, CX, and research teams who already believe in talking to customers. Fieldwork is the practical way to keep interviews running without moderators or calendar friction.
10 interviews included · no card required · Security & privacy
Conversations adapted from live data
With and without Fieldwork
Without Fieldwork
- Research happens quarterly
- Findings live in decks
- Nobody reads transcripts
- Every project starts from zero
With Fieldwork
- Interviews run continuously
- Themes accumulate automatically
- Teams check customer sentiment weekly
- Customer understanding compounds
From study design to transcript
Three steps your team already understands, with Sofi conducting every session to your plan.
Step 1
Design the study
Set topics and depth in the builder. Sofi follows your plan.
Study plan
Policy value
3 topics · open catch-all → value tension → drivers
Step 2
Share a link
Send to CRM cohorts, panels, or embed in-product. No scheduling.
Participant link
dofieldwork.io/interview/···
Status: Live · 12 sessions completed
Step 3
Read transcripts and themes
Sessions finish with structured output ready for your team.
Session · completed
“We read into them all a lot, but honestly what took some brands out of consideration was that I'd used them a lot before purchasing and hadn't really liked how they feel, despite being so popular.”
Themes: pre-purchase trial, feel vs popularity, premium branding gap
What your team reads when sessions finish
Themes and quotes, composed for thinking in a living, intelligent dashboard.
Support experience · week of 24 Jun
9 completed interviews · illustrative summary
Themes
Personal attention under time pressure
Mentioned in 7 of 9 support sessions this week
Time to pickup
Often paired with weak scores
Issue resolution on first call
Stable · no change from prior week
From the transcript
“She asked me about my day and if I was in a rush and needed to get things done quickly, which I did, and then she worked as hard as she could to resolve it so we could get on with our days.”
Export transcripts and themes when you need a deck. No separate cleanup step.
Pricing
Workspace
For product, CX, and research teams running studies in Fieldwork.
Starter
- 10 interviews / month
- 1 active study
- 1 seat
Most teams start here
Growth
- 100 interviews included
- $1.50 per additional interview
- CSV and raw transcript export
- Unlimited active studies
- 3 seats
Scale
- 500 interviews included
- $1.00 per additional interview
- API access
- Custom data retention
- 10 seats
Enterprise
- Annual invoice
- Unlimited interviews
- SSO, SLA, dedicated support
Embedded
In-product interviews via SDK. Same engine, inside your app.
Trial
- 50 interviews total
- 30 days from first install
- No card required
Most teams start here
Growth
- 500 interviews included
- $0.60 per additional interview
- Webhook push
- A/B study rotation
Scale
- 2,000 interviews included
- $0.40 per additional interview
- React Native SDK
- Headless mode
Enterprise
- Annual invoice
- Unlimited interviews
- Custom domain, SSO, SLA
Start a study in minutes
Launch when you are ready. Pause when you are not. Sessions run to your plan until you have enough signal.
Start freeConversations adapted from live data